I really need my theme fixed ASAP. I have a visual composer fatal install error and have already followed up and was provided a new download. Still having the same error, so I paid for Envato to install this theme and they are having the same error messages and say this is outside of their scope. Here is all my login information. Please help. I do have another ticket open, but the response times are slow and they said my login information isn’t working, however I have verified it again with Go Daddy and double checked everything – no idea what do to escalate an issue when I’m getting very little information out of the person who is assigned to my ticket, which is why I opened a new one. I just need to get my theme repaired, so I can install it and start building my website and I’m willing to get whatever information you need to make this happen.
This topic was modified 1 week, 3 days ago by Trisha Evans. Reason: to remove personal info - not sure if ticket is public