Home Forums RedExp Themes CrossPower Making changes to items under "WP Cross Power" fail

This topic contains 12 replies, has 2 voices, and was last updated by  Sen Do Thi 4 days, 1 hour ago.

  • Author
    Posts
  • #3284

    sveilien
    Participant

    Whenever I try to make a change to any of the WP Cross Power sections (General, header, Social, etc) I get this error:
    There was a problem with your action. Please try again or reload the page.
    No matter how many times I reload the page or try to save changes, same error.

    Fresh WordPress install, only Plug-ins active are the ones the Theme requires.

  • #3286

    Sen Do Thi
    Keymaster

    Hi sveilien

    Don’t worry!To help you with this issue I need to check your FTP+wp-admin. Please provide your FTP+wp-admin login details to move further with this issue. Don’t forget to mark reply as private below if you share any sensitive data.

    • #3288

      sveilien
      Participant
      This reply has been marked as private.
  • #3287

    sveilien
    Participant
    This reply has been marked as private.
  • #3341

    Sen Do Thi
    Keymaster

    THank you your info. Please give me URL your site to i can help.

  • #3367

    Sen Do Thi
    Keymaster

    Hi there

    I can login to ftp but i can’t change anything. I also tried install File manager plugin but i can’t save anything.

    Please check it again and change permission for all file and folder of your site is 755.

    Thank you!

    • #3374

      sveilien
      Participant

      Files and folders have full permission with FTP. I tested and can write and edit files to and from FTP.

    • #3378

      Sen Do Thi
      Keymaster

      Please wait, i need to contact with our dev team.

      THank you!

    • #3625

      sveilien
      Participant

      Any solutions? I can not use this template when it is not functioning correctly.

  • #3755

    Sen Do Thi
    Keymaster

    Sorry so much for delay reply. I will contact with our dev team again and show you solution ASAP.

    Thank you for patience!

  • #3756

    Sen Do Thi
    Keymaster

    Hi again

    Could you Please update PHP version to 7.x.

    Thank you!

  • #3758

    Sen Do Thi
    Keymaster

    Hi again

    Your problem is solved. You can save theme options. Please check it as soon as you can.

    Thank you for patience!

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