Home Forums ZookaStudio Themes Charixy When will you be updating your theme with Visual Composer?

This topic contains 17 replies, has 2 voices, and was last updated by  dorys 1 month, 3 weeks ago.

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  • #2670

    dorys
    Participant

    Version: 1.0.2 has an old version of Visual Composer and I am having some issues with several shortcodes not working so I would like to update to the latest version of VC to make sure that is not the issue.

  • #2679

    Sen Do Thi
    Keymaster

    Hi dorys

    The Charixy theme works fine with latest version of VC plugin(5.1). Before update anything, you should be backup your site to avoid risk.

    Please feel free to contact us with any questions you might have, we’re always happy to help.
    Thank you!

  • #2693

    dorys
    Participant

    Ok, then I need support on two issues:

    1. Team Carousel. I have added it to the home page, added 2 team members, saved, but it says on the page, Please add member.

    You can see at http://christy.eflit.com/ click on Team in menu.

    2. CMS Carousel. I have a block for Donations with category Fundraiser. The editor does not find the category Fundraiser, so I had to put all the other donations in draft mode so they won’t show up.

    I will send you login info in next post.

  • #2694

    dorys
    Participant
    This reply has been marked as private.
  • #2706

    Sen Do Thi
    Keymaster

    Hi

    Could you please show me screenshot for details your question to i can see your mean and i can check it.

    Thank you!

  • #2709

    dorys
    Participant

    I gave you the website URL and login credentials already. There is no way to add a screen shot to this support ticketing system.

  • #2714

    Sen Do Thi
    Keymaster
    This reply has been marked as private.
  • #2720

    dorys
    Participant

    I just logged in with those credentials, please try again.

  • #2737

    Sen Do Thi
    Keymaster
    This reply has been marked as private.
  • #2744

    dorys
    Participant
    This reply has been marked as private.
  • #2748

    Sen Do Thi
    Keymaster

    Hi

    The Team Carousel issue is solved.

    About the second question, the Fundraiser category has any item so it don’t show on filter:

    http://prntscr.com/ez181d

    Thank you!

  • #2750

    dorys
    Participant

    Thank you for fixing the Team issue. What was the issue?

    Please check the Donation Categories, there is a category called Fundraiser. YOu will see it has a post count of 4. The carousel, will not let me enter Fundraiser in the short code.

    Also – One last issue, the paypal does not work. I have a sandbox account set up and when you click on donate, fill out the form and hit submit, it goes to an internal server error. When I test the live account I get this message. “Things don’t appear to be working at the moment. Please try again later.”

    We have a big presentation on Monday and these two items are preventing us from finishing the site.

    Thank you.

  • #2752

    dorys
    Participant

    OK, now I have a 3rd issue. I’m not sure what you did to the theme code but now I cannot add address, date or time on the event calendar.

    My client has a large presentation on Monday evening and at this point we are seriously considering asking for a return on our money and use another theme.

  • #2761

    Sen Do Thi
    Keymaster

    Hi dorys

    About Donation Categories: Because it is custom post type so you have to add filter in taxonomies field:

    http://prntscr.com/ezdl3z

  • #2762

    Sen Do Thi
    Keymaster

    About what did i do: I just fixed code in Team Carousel vc_template, it isn’t related to the event carlendar.

    About the paypal issue and the event calendar issue. Could you please show me screenshot for details issue?

    You can use lightshot software to take screenshot easy:

    https://app.prntscr.com/en/index.html

    Please answer me as soon as possible. I will help you with priority mode.

    Thank you.

    • This reply was modified 2 months ago by  Sen Do Thi.
  • #3223

    dorys
    Participant

    Here is a screenshot of what I see when I click on Donate button for the Donations. This is using a sandbox account.

    http://prntscr.com/f3q1nu

  • #3235

    Sen Do Thi
    Keymaster
  • #3305

    dorys
    Participant

    I’m sorry, that is not the issue. I am going to move on from using your donations plugin as it seems you do not understand what the problem is and it is taking too long to get this fixed.

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