Home Forums SpyroPress Themes Pixelogic Cannot modify theme

This topic contains 12 replies, has 2 voices, and was last updated by  Olivier Pouillet 2 weeks ago.

How would you rate the support you received?
1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
Loading...

  • Author
    Posts
  • #40436

    Olivier Pouillet
    Participant

    Hello,

    I’ve purchased Pixelogic theme and i have some difficulties:

    1- I cannot modify the pages with WP Bakery without a licence. I’ve installed Visual Composer but it’s the same.
    Concerning Visual Composer, it seems that the theme have been made with an old version (I checked the licence :
    http://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431 – Item ID: 242431 – Purchase Date: 2014-08-31 06:27:13 UTC)
    When i edit a page i see a message saying that elements within are deprecated and no longer supported in newer versions of Bakery.
    I do not certify that I can make changes even if I buy a new version.
    Is there a way for me to use this theme?

    2- When i try to register a domain in WHMCS-bridge, there is always a blank space above the domain search. It seems that the block is always under the right column of WHMCS containing categories, action, choose currency.

    Thank you for your help.

    Olivier

  • #40534

    Sen Do Thi
    Keymaster

    I hope you are well today and thanks for asking the question.

    Could you please show me some screenshots for details:

    Please send the following information to get the support faster:

    – FTP’s information
    – Site’s URL
    – WordPress admin account
    – Purchase Code (to ensure you have bought the theme and deserve the good support)

    I will check your site to find out the solution.

    Don’t forget to mark reply as private below if you share any sensitive data.

  • #40536

    Olivier Pouillet
    Participant
    This reply has been marked as private.
  • #40561

    Sen Do Thi
    Keymaster

    You can send info at here and mark reply as private.

    Thank you.

  • #40569

    Olivier Pouillet
    Participant
    This reply has been marked as private.
  • #40655

    Sen Do Thi
    Keymaster

    Hi

    I can’t see any file when i connect ftp:

    http://prntscr.com/mtbhxx

    Could you please check.

  • #40656

    Sen Do Thi
    Keymaster

    The page builder problem is solved.

  • #40657

    Olivier Pouillet
    Participant
    This reply has been marked as private.
  • #40660

    Olivier Pouillet
    Participant
    This reply has been marked as private.
  • #40666

    Olivier Pouillet
    Participant
    This reply has been marked as private.
  • #40832

    Sen Do Thi
    Keymaster

    Could you please show me screenshot for details WHMCS issue.

    Thank you.

  • #40833

    Olivier Pouillet
    Participant
    This reply has been marked as private.
  • #41203

    Olivier Pouillet
    Participant
    This reply has been marked as private.

You must be logged in to reply to this topic.