Home Forums SpyroPress Themes Pixelogic Cannot modify theme

This topic contains 17 replies, has 2 voices, and was last updated by  Maria Do 4 months, 2 weeks ago.

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  • #40436

    Olivier Pouillet
    Participant

    Hello,

    I’ve purchased Pixelogic theme and i have some difficulties:

    1- I cannot modify the pages with WP Bakery without a licence. I’ve installed Visual Composer but it’s the same.
    Concerning Visual Composer, it seems that the theme have been made with an old version (I checked the licence :
    http://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431 – Item ID: 242431 – Purchase Date: 2014-08-31 06:27:13 UTC)
    When i edit a page i see a message saying that elements within are deprecated and no longer supported in newer versions of Bakery.
    I do not certify that I can make changes even if I buy a new version.
    Is there a way for me to use this theme?

    2- When i try to register a domain in WHMCS-bridge, there is always a blank space above the domain search. It seems that the block is always under the right column of WHMCS containing categories, action, choose currency.

    Thank you for your help.

    Olivier

  • #40534

    Maria Do
    Keymaster

    I hope you are well today and thanks for asking the question.

    Could you please show me some screenshots for details:

    Please send the following information to get the support faster:

    – FTP’s information
    – Site’s URL
    – WordPress admin account
    – Purchase Code (to ensure you have bought the theme and deserve the good support)

    I will check your site to find out the solution.

    Don’t forget to mark reply as private below if you share any sensitive data.

  • #40536

    Olivier Pouillet
    Participant
    This reply has been marked as private.
  • #40561

    Maria Do
    Keymaster

    You can send info at here and mark reply as private.

    Thank you.

  • #40569

    Olivier Pouillet
    Participant
    This reply has been marked as private.
  • #40655

    Maria Do
    Keymaster

    Hi

    I can’t see any file when i connect ftp:

    http://prntscr.com/mtbhxx

    Could you please check.

  • #40656

    Maria Do
    Keymaster

    The page builder problem is solved.

  • #40657

    Olivier Pouillet
    Participant
    This reply has been marked as private.
  • #40660

    Olivier Pouillet
    Participant
    This reply has been marked as private.
  • #40666

    Olivier Pouillet
    Participant
    This reply has been marked as private.
  • #40832

    Maria Do
    Keymaster

    Could you please show me screenshot for details WHMCS issue.

    Thank you.

  • #40833

    Olivier Pouillet
    Participant
    This reply has been marked as private.
  • #41203

    Olivier Pouillet
    Participant
    This reply has been marked as private.
  • #43216

    Maria Do
    Keymaster

    Sorry for delay reply. Some how i missed your ticket.

    I can’t see your screenshot. Please use Lightshot software to take&share screenshot.

    Thank you.

  • #43218

    Olivier Pouillet
    Participant
    This reply has been marked as private.
  • #43358

    Maria Do
    Keymaster

    Hi

    1. I can’t see this section on your homepage:

    http://prntscr.com/n68gl9

    2.I only take a few seconds to load it:

    http://prntscr.com/n68h06

    3.The blank space depends on the height of sidebar:

    https://prnt.sc/n68lx8

    http://prntscr.com/n68mql

  • #43360

    Olivier Pouillet
    Participant
    This reply has been marked as private.
  • #43601

    Maria Do
    Keymaster

    Hi

    After building your website, you can follow this tutorial to speed up:

    https://crunchify.com/5-useful-tricks-to-speed-up-wordpress-boost-performance/

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