Home Forums RedExp Themes Haswell Fatal Error Update PHP

This topic contains 21 replies, has 2 voices, and was last updated by  Maria Do 1 week, 2 days ago.

  • Author
    Posts
  • #53718

    jencor
    Participant

    Hello,

    When I update to PHP Version 7.1 I get an fatal error. And the page is blank. Apparently there is something wrong with the header.php.
    Can you help me?

  • #53774

    Maria Do
    Keymaster

    Please send the following information to get the support faster:

    – FTP’s information
    – Site’s URL
    – WordPress admin account
    – License certificate(to ensure you have bought the theme and deserve the good support).

    I will check your site to find out the solution.

    Don’t forget to mark reply as private below if you share any sensitive data.

  • #53817

    jencor
    Participant
    This reply has been marked as private.
  • #53829

    Maria Do
    Keymaster

    Hi

    I still see the below infomation:

    WordPress 5.2.2 verwendet das Theme Haswell Child.

    Running PHP version: 5.6.40-10+ubuntu16.04.1+deb.sury.org+1

    Please update to PHP Version 7.1.

  • #53831

    jencor
    Participant

    Hi Maria

    Should I update even if it causes a fatal error?

  • #53907

    Maria Do
    Keymaster

    Please backup your site before update.

    After update if you have any issue. We will check and advise.

    Thank you.

  • #53927

    jencor
    Participant

    Hello

    I made the update to php 7.2 and now i get an error.
    Could you please have a look?

    Best regards

  • #53938

    Maria Do
    Keymaster

    Our specialist are working on it. It will be resolved as soon as possible.

  • #53998

    Maria Do
    Keymaster

    Hi again

    Your site is working fine. Please check it:

    http://prntscr.com/osk1nz

    But we can’t login to dashboad your site:

    http://prntscr.com/osjzot

  • #53999

    jencor
    Participant

    Hello

    I can’t login too. it says: The website has technical difficulties. Please check the website administrator’s mailbox for further instructions.

  • #54000

    jencor
    Participant

    Is it because WordPress 5.2.2?

  • #54129

    Maria Do
    Keymaster

    Hi

    We can’t edit file via sftp. We need the ownership permissions.

  • #54149

    jencor
    Participant
    This reply has been marked as private.
  • #54154

    Maria Do
    Keymaster

    Hi

    I’m talking about SFTP info. We need to edit file but We are not allowed.

    Please check SFTP info again.

    Or give us Cpanel info.

  • #54155

    jencor
    Participant
    This reply has been marked as private.
  • #54157

    Maria Do
    Keymaster

    Hi

    After login, how can we edit files of your site?

    http://prntscr.com/oswxct

    Here is screenshot when i connect sftp, it still not working:

    http://prntscr.com/oswy3o

    Please check it by yourself.

  • #54158

    jencor
    Participant
    This reply has been marked as private.
  • #54159

    jencor
    Participant
    This reply has been marked as private.
  • #54160

    Maria Do
    Keymaster

    I’ve click on third Box perren-online.ch but i can’t see where i can edit files:

    http://prntscr.com/osxoq3

    about sftp: please show me screenshot how does it work on your filezilla.

  • #54161

    jencor
    Participant
    This reply has been marked as private.
  • #54163

    Maria Do
    Keymaster

    That issue from Revolution Slider plugin, not from our theme.This case you have to change PHP version.

  • #54257

    Maria Do
    Keymaster

    Fixed. Solution: update Revolution slider plugin.

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