Home Forums RedExp Themes Suarez i cant install demo

This topic contains 24 replies, has 2 voices, and was last updated by  Maria Do 3 months ago.

  • Author
    Posts
  • #43963

    Delamis
    Participant

    Hi there,

    i cant install demo. its stuck on %5
    i tried to fix it but its not working. All options looking well.
    please help,im waiting till 2 days. i want to finish my work.

    Thanks.

  • #43986

    Maria Do
    Keymaster

    I hope you are well today and thanks for asking the question.

    Please send the following information to get the support faster:

    – FTP’s information
    – Site’s URL
    – WordPress admin account
    – Purchase Code& Purchase Date(to ensure you have bought the theme and deserve the good support).

    I will check your site to find out the solution.

    Don’t forget to mark reply as private below if you share any sensitive data.

  • #44013

    Delamis
    Participant
    This reply has been marked as private.
  • #44148

    Maria Do
    Keymaster

    Hi

    I’ve tried but your server isn’t working with once click importer.

    Please give me cpanel info. I will move our demo site for you.

    Thank you.

  • #44164

    Delamis
    Participant
    This reply has been marked as private.
  • #44184

    Delamis
    Participant

    can you fix it today please ? its my off day i want to work.. i lost a lot of days already….

  • #44217

    Delamis
    Participant

    so far I had to be done but I’m still waiting.. for installing just demo. really? ..

  • #44289

    Maria Do
    Keymaster

    Sorry for the delayed response weekend!

    Thank you your info, i’m working on it.

  • #44296

    Maria Do
    Keymaster

    Hi again

    I can’t upload the backup zip file.

    http://prntscr.com/nbze3k

    Please inscrease the max upload file size.

    Thank you.

  • #44332

    Delamis
    Participant

    Hi there !

    i fixed it as 512 . hope you can fix it now, im waiting for solve. i have to finish this site.

    Thanx

    error

  • #44334

    Delamis
    Participant

    i cant reach site after your try. giving 404 error, please fix it . Waiting for your solve

  • #44337

    Maria Do
    Keymaster
    This reply has been marked as private.
  • #44338

    Delamis
    Participant

    ok. im checking now

  • #44339

    Delamis
    Participant
    This reply has been marked as private.
  • #44343

    Maria Do
    Keymaster
    This reply has been marked as private.
  • #44345

    Delamis
    Participant
    This reply has been marked as private.
  • #44350

    Maria Do
    Keymaster
    This reply has been marked as private.
  • #44354

    Delamis
    Participant

    Ok i will check it again after 2 hours.

    i want to know while upload,

    why that file is big so much ?
    one click demo importer downloads a file biggest like that ?
    and if i have to reset or smt website ( later ) i will have problem again ?

    Thx.

  • #44364

    Maria Do
    Keymaster

    Hi

    It was unable to upload zip file. The zip file is duplicator file from our demo site.It includes all content and images like our demo site.

    Normally it can be easily uploaded and installed for other clients if one click importer or XML file is not working.

    But I can’t upload it to your server.

  • #44365

    Delamis
    Participant

    So what’s the point right now ? any error msg or any solve? if it’s not work i will refund it.

  • #44408

    Maria Do
    Keymaster

    Good morning!

    The demo data is imported for your site.

    Please check it as soon as you can.

    Thank you for your patience!!!

  • #44414

    Delamis
    Participant

    oh finally. Thank you so much, im so glad to see that.

    Please tell me how did you fix it, i want to know ( if i have to reset something i dont want stuck again )

    Thank you..

  • #44424

    Maria Do
    Keymaster

    Yes i’ve tried once click importer again and waited for about half an hour.

    so lucky it is working fine.

    Sorry i don’t want to bother you. But could you please change your Rate on Themeforest.

    It will help me a lot..i will be very grateful!

    It’s my pleasure to assist you. If you have any questions,. Thanks for choosing our theme and have a great day ahead!

  • #44458

    Delamis
    Participant

    Ok thx for solve !

    Have a good day

  • #44476

    Maria Do
    Keymaster

    best wishes for you!

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