Home Forums ZookaStudio Themes Monaco Internal Server Error 500 on brand new install

This topic contains 15 replies, has 2 voices, and was last updated by  Maria Do 10 months, 1 week ago.

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  • #24057

    socal_gordon
    Participant

    Hello, I did a fresh install of wordpress on my hosted server. I uploaded the theme along with the plugins and soon after I activated the plugins, I get a 500 Internal Server Error message on my site. If I remove the plugins, the site becomes operational again. I need some assistance with this. Thank you.

    Additional info:
    Hosted at Domain.com
    Using PHP 7.1
    Wordpress 4.9.4

  • #24071

    Maria Do
    Keymaster

    Please provide the purchase code & WordPress admin credential+FTP info, I’ll help you.

    Thank you.

  • #24103

    socal_gordon
    Participant
    This reply has been marked as private.
  • #24140

    Maria Do
    Keymaster

    Please give me URL your site.

    Thank you.

  • #24161

    socal_gordon
    Participant
    This reply has been marked as private.
  • #24232

    Maria Do
    Keymaster

    Hi

    I’ve checked. I can see all required plugins of Monaco theme is installed.

    In latest version(1.7). We use EF3-Framework plugin instead of CMSSuperHeroes plugin so you don’t need active CMSSuperHeroes plugin.

    If you want to import demo data for your site, you can go to Tools->Install Demo:

    http://prntscr.com/k1ey0e

  • #24236

    socal_gordon
    Participant
    This reply has been marked as private.
  • #24285

    Maria Do
    Keymaster

    Hi

    Can i reset your site? I will setup your site from scratch.

  • #24289

    socal_gordon
    Participant
    This reply has been marked as private.
  • #24346

    Maria Do
    Keymaster

    Hi again

    Full demo data is imported for your site. Please check it once you have a chance.

    Thank you.

  • #24347

    socal_gordon
    Participant
    This reply has been marked as private.
  • #24349

    Maria Do
    Keymaster

    If you want to change demo data, you have to reset your site and install from scratch.

  • #25171

    socal_gordon
    Participant
    This reply has been marked as private.
  • #25186

    Maria Do
    Keymaster
    This reply has been marked as private.
  • #25235

    socal_gordon
    Participant
    This reply has been marked as private.
  • #25318

    Maria Do
    Keymaster
    This reply has been marked as private.

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