Home Forums RedExp Themes Bixbang Problem with change product images’ sizes

This topic contains 14 replies, has 2 voices, and was last updated by  Maria Do 3 months, 1 week ago.

  • Author
    Posts
  • #45317

    Modena24
    Participant

    I’m trying to change product images’ sizes (from Appearance -> Customize), but it’s not save. I tried activating another theme and it works.

  • #45340

    Maria Do
    Keymaster

    I hope you are well today and thanks for asking the question.

    Please show me sceenshot for details what did you do.

    Please send the following information to get the support faster:

    – FTP’s information
    – Site’s URL
    – WordPress admin account
    – Purchase Code& Purchase Date(to ensure you have bought the theme and deserve the good support):

    attached the invoice from envato.

    I will check your site to find out the solution.

    Don’t forget to mark reply as private below if you share any sensitive data.

  • #45381

    Modena24
    Participant
    This reply has been marked as private.
  • #45407

    Maria Do
    Keymaster

    Hi

    Please use lightshot software to take and share screenshot.You can get it at here:

    https://prnt.sc/

    Now i can’t see any image form your message.

    Thank you.

  • #45426

    Modena24
    Participant

    Step 1 and at the end (Screenshot): http://prnt.sc/nl2fjb
    Step 2 (Screenshot): http://prnt.sc/nl2g0r
    Step 3 (Screenshot): http://prnt.sc/nl2gbf

  • #45471

    Maria Do
    Keymaster

    Hi

    Your site no longer respond:

    http://prntscr.com/nll0u7

  • #45477

    Modena24
    Participant

    http://www.sonosreseller.com.ar/wp-admin/

    Please, refresh page if you see that error.
    Sometimes, when you enter at first time, not works.

  • #45478

    Modena24
    Participant

    Thanks!

  • #45497

    Maria Do
    Keymaster

    I’ve tried many times but no luck:

    http://prntscr.com/nlwqk6

  • #45625

    Modena24
    Participant

    thats weird!
    I tried again and it works.
    Could you connect to FTP?

  • #45641

    Maria Do
    Keymaster
    This reply has been marked as private.
  • #45812

    Modena24
    Participant

    Could you give me your public ip number to verify if there is a block from the server?

    http://cualesmiip.com

  • #45848

    Maria Do
    Keymaster

    Hi

    My IP Address is 116.109.32.60

    Hope this helps.

  • #45930

    Modena24
    Participant
    This reply has been marked as private.
  • #46075

    Maria Do
    Keymaster

    I’ve tried on other browser:

    http://prntscr.com/np5p24

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