Home Forums SpyroPress Themes GivingWalk PROBLEMS WITH DONATION’S PLUGIN

This topic contains 28 replies, has 2 voices, and was last updated by  cenettidesigner 1 day, 9 hours ago.

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  • #39869

    cenettidesigner
    Participant

    Hi,
    I’m having problems with the donation plugin as I can not figure out how it works and if it works. I would need to understand how to change the causes of donation, the amounts, the display of the donation card, the functioning of the DONATE NOW button and all the options that can be made. Can you help me?

  • #39927

    Sen Do Thi
    Keymaster

    In Giving Walk theme, please go to EF4Framework to add payment data:

    http://prntscr.com/mq4yu9

    And go to Cause->EF4 Custom Meta settings to edit amount,goal..:

    http://prntscr.com/mq4y9o

    Hope this helps.

  • #40587

    cenettidesigner
    Participant

    thanks, I was able to access the settings you have reported to me but I can not generally understand how to make the plugin work, how to set the various parameters, how to create the pop-up window with the donate now button in hompage and other possible settings. There is no guide that explains all the functionality of the plugin?

  • #40654

    Sen Do Thi
    Keymaster

    I hope you are well today and thanks for asking the question.

    Please send the following information to get the support faster:

    – FTP’s information
    – Site’s URL
    – WordPress admin account
    – Purchase Code (to ensure you have bought the theme and deserve the good support)

    I will check your site and see what did you do.

    Don’t forget to mark reply as private below if you share any sensitive data.

  • #40708

    cenettidesigner
    Participant
    This reply has been marked as private.
  • #40828

    cenettidesigner
    Participant
    This reply has been marked as private.
  • #40847

    Sen Do Thi
    Keymaster

    Hi

    I’m working on your site. I’ve updated EF4Framework plugin for your site but have new problem.

    Please check FTP info then i will continue my work.

    Thank you.

  • #40881

    cenettidesigner
    Participant

    ftp data is correct, my hosting blocks unknown ip addresses. I was not able to block this function but I deactivated it for 24 hours. Let me know if you can log in otherwise give me your ip address and add it to the list of enabled addresses.

  • #40987

    cenettidesigner
    Participant

    Hi, I saw that the site is not working. I hope you are working to solve. I deactivate the ftp filters again for another 24 hours so you can get in without problems. if you need anything else let me know

  • #40990

    Sen Do Thi
    Keymaster
    This reply has been marked as private.
  • #40993

    cenettidesigner
    Participant

    can you give me your ip address so I insert it in those allowed?

  • #40994

    cenettidesigner
    Participant

    please, we can try to solve this situation because the site is damaged

  • #41350

    cenettidesigner
    Participant

    sorry can not you give me your ip address to put it in the white list so you can access the site? I would like to resolve the situation because we have been offline for too long

  • #41363

    Sen Do Thi
    Keymaster

    Yes my IP Address is 116.102.22.182.

    Hope this helps.

  • #41366

    cenettidesigner
    Participant

    Ok I added the ip address 116.102.22.182, let me know if you can access

  • #41403

    Sen Do Thi
    Keymaster

    Hi same issue:

    http://prntscr.com/mwls7u

    Please give me Your EMAIL ADDRESS. I will send you the file to replace.

    I will send you the vc-customs.php file and please replace it at here:

    givingwalk/vc_customs/vc-customs.php

    Are you ok?

  • #41426

    cenettidesigner
    Participant

    Ok, my email address is: cenetti.designer@gmail.com

  • #41443

    cenettidesigner
    Participant

    Please write me when you send the email

  • #41471

    Sen Do Thi
    Keymaster

    Yes i’ve sent you an emai. Please check.

  • #41498

    cenettidesigner
    Participant

    Thank you very much for your availability. I uploaded the file you sent me and the site now seems to be working fine. I have now succeeded in enabling your IP address 116.102.22.182 by contacting the hosting. If you need to log in with ftp to check other settings, let me know if it’s still the same ip address or it’s changed.

  • #41549

    cenettidesigner
    Participant

    The plugin seems to work but there are some things that don’t work. The symbol set for the currency does not change (that of the amounts yes, but that of the amount at will no). I can’t set the title of the various fields on the donation form and I can’t set a drop-down menu to choose the cause of the donation. How can I solve it?

  • #41834

    Sen Do Thi
    Keymaster

    Could you please show me screenshot for details each question?

    thank you.

  • #41868

    cenettidesigner
    Participant

    This is the screenshot:

    https://prnt.sc/my8nbn

    and these are the changes I would like to make:

    1. I need a drop-down menu where I can choose which cause to donate;

    2. The symbol next to the default amounts I managed to change it to € but next to the free amount there is always $ even if I set € in the settings;

    3. I would like to change the headings of the marked fields.

  • #41998

    cenettidesigner
    Participant

    I would also like to include the possibility of choosing whether to make a single or monthly donation

  • #42071

    Sen Do Thi
    Keymaster

    Hi

    1. There is no option for this request.

    2.I can see it is changed:

    http://prntscr.com/mzr5r1

    3.This case you need to make custom theme. You can find it in this file: givingwalk\ef4-templates\payments\crw_causes\form.php

    Hope that help.

  • #42145

    cenettidesigner
    Participant

    Is it not possible to insert the drop-down menu to choose the causes of the donation and the possibility of making a single or monthly donation even paying a customization?

  • #42365

    cenettidesigner
    Participant

    Please let me know if paying the customization it is possible to modify the plugin with the requests made previously

  • #42384

    Sen Do Thi
    Keymaster
    This reply has been marked as private.
  • #42579

    cenettidesigner
    Participant

    The price is fine, the important thing is that everything works well and is interfaced with paypal.
    The functions to insert are:
    the possibility to choose the cause to which to donate
    the possibility to choose whether to make a single or monthly donation
    Is the payment of 43USD for customization to be made with paypal or can you provide me with a link to pay with?
    Is support provided in case of problems with the plugin?
    How long does it take to carry out the customization?

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