Home Forums SpyroPress Themes GivingWalk PROBLEMS WITH DONATION’S PLUGIN

This topic contains 60 replies, has 2 voices, and was last updated by  Maria Do 1 month ago.

  • Author
    Posts
  • #39869

    cenettidesigner
    Participant

    Hi,
    I’m having problems with the donation plugin as I can not figure out how it works and if it works. I would need to understand how to change the causes of donation, the amounts, the display of the donation card, the functioning of the DONATE NOW button and all the options that can be made. Can you help me?

  • #39927

    Maria Do
    Keymaster

    In Giving Walk theme, please go to EF4Framework to add payment data:

    http://prntscr.com/mq4yu9

    And go to Cause->EF4 Custom Meta settings to edit amount,goal..:

    http://prntscr.com/mq4y9o

    Hope this helps.

  • #40587

    cenettidesigner
    Participant

    thanks, I was able to access the settings you have reported to me but I can not generally understand how to make the plugin work, how to set the various parameters, how to create the pop-up window with the donate now button in hompage and other possible settings. There is no guide that explains all the functionality of the plugin?

  • #40654

    Maria Do
    Keymaster

    I hope you are well today and thanks for asking the question.

    Please send the following information to get the support faster:

    – FTP’s information
    – Site’s URL
    – WordPress admin account
    – Purchase Code (to ensure you have bought the theme and deserve the good support)

    I will check your site and see what did you do.

    Don’t forget to mark reply as private below if you share any sensitive data.

  • #40708

    cenettidesigner
    Participant
    This reply has been marked as private.
  • #40828

    cenettidesigner
    Participant
    This reply has been marked as private.
  • #40847

    Maria Do
    Keymaster

    Hi

    I’m working on your site. I’ve updated EF4Framework plugin for your site but have new problem.

    Please check FTP info then i will continue my work.

    Thank you.

  • #40881

    cenettidesigner
    Participant

    ftp data is correct, my hosting blocks unknown ip addresses. I was not able to block this function but I deactivated it for 24 hours. Let me know if you can log in otherwise give me your ip address and add it to the list of enabled addresses.

  • #40987

    cenettidesigner
    Participant

    Hi, I saw that the site is not working. I hope you are working to solve. I deactivate the ftp filters again for another 24 hours so you can get in without problems. if you need anything else let me know

  • #40990

    Maria Do
    Keymaster
    This reply has been marked as private.
  • #40993

    cenettidesigner
    Participant

    can you give me your ip address so I insert it in those allowed?

  • #40994

    cenettidesigner
    Participant

    please, we can try to solve this situation because the site is damaged

  • #41350

    cenettidesigner
    Participant

    sorry can not you give me your ip address to put it in the white list so you can access the site? I would like to resolve the situation because we have been offline for too long

  • #41363

    Maria Do
    Keymaster

    Yes my IP Address is 116.102.22.182.

    Hope this helps.

  • #41366

    cenettidesigner
    Participant

    Ok I added the ip address 116.102.22.182, let me know if you can access

  • #41403

    Maria Do
    Keymaster

    Hi same issue:

    http://prntscr.com/mwls7u

    Please give me Your EMAIL ADDRESS. I will send you the file to replace.

    I will send you the vc-customs.php file and please replace it at here:

    givingwalk/vc_customs/vc-customs.php

    Are you ok?

  • #41426

    cenettidesigner
    Participant

    Ok, my email address is: cenetti.designer@gmail.com

  • #41443

    cenettidesigner
    Participant

    Please write me when you send the email

  • #41471

    Maria Do
    Keymaster

    Yes i’ve sent you an emai. Please check.

  • #41498

    cenettidesigner
    Participant

    Thank you very much for your availability. I uploaded the file you sent me and the site now seems to be working fine. I have now succeeded in enabling your IP address 116.102.22.182 by contacting the hosting. If you need to log in with ftp to check other settings, let me know if it’s still the same ip address or it’s changed.

  • #41549

    cenettidesigner
    Participant

    The plugin seems to work but there are some things that don’t work. The symbol set for the currency does not change (that of the amounts yes, but that of the amount at will no). I can’t set the title of the various fields on the donation form and I can’t set a drop-down menu to choose the cause of the donation. How can I solve it?

  • #41834

    Maria Do
    Keymaster

    Could you please show me screenshot for details each question?

    thank you.

  • #41868

    cenettidesigner
    Participant

    This is the screenshot:

    https://prnt.sc/my8nbn

    and these are the changes I would like to make:

    1. I need a drop-down menu where I can choose which cause to donate;

    2. The symbol next to the default amounts I managed to change it to € but next to the free amount there is always $ even if I set € in the settings;

    3. I would like to change the headings of the marked fields.

  • #41998

    cenettidesigner
    Participant

    I would also like to include the possibility of choosing whether to make a single or monthly donation

  • #42071

    Maria Do
    Keymaster

    Hi

    1. There is no option for this request.

    2.I can see it is changed:

    http://prntscr.com/mzr5r1

    3.This case you need to make custom theme. You can find it in this file: givingwalk\ef4-templates\payments\crw_causes\form.php

    Hope that help.

  • #42145

    cenettidesigner
    Participant

    Is it not possible to insert the drop-down menu to choose the causes of the donation and the possibility of making a single or monthly donation even paying a customization?

  • #42365

    cenettidesigner
    Participant

    Please let me know if paying the customization it is possible to modify the plugin with the requests made previously

  • #42839

    Maria Do
    Keymaster

    Sorry i cancel this work. It cannot be completed.

    Thank you.

  • #42840

    cenettidesigner
    Participant

    Why?

  • #42853

    cenettidesigner
    Participant

    Why can’t it be completed? I need these changes and I want to pay for customization

  • #42886

    Maria Do
    Keymaster

    Hi

    We can only make custom to create dropdown menu choose the cause to which to donate:

    http://prntscr.com/n30xee

    the possibility to choose the cause to which to donate: possible.

    the possibility to choose whether to make a single or monthly donation: impossible.

    If you ok we will work.

    Thank you.

  • #42889

    cenettidesigner
    Participant

    The dropdown menu choose the cause to which to donate is ok.

    For the single or monthly donation is impossible make somethingh like this:

    https://prnt.sc/n31hlu

    or like this:

    https://prnt.sc/n31izm

    Please i need this feature

  • #43058

    Maria Do
    Keymaster

    Hi

    For the single or monthly donation function it is very complicated. We cannot update right now.

  • #43059

    cenettidesigner
    Participant

    Okay, I understand. For the other change how do we proceed?

  • #43077

    Maria Do
    Keymaster

    I will create function on our dev site. Then update code for you asap.

    Thank you.

  • #43213

    cenettidesigner
    Participant

    and for payment how should I proceed?

  • #43755

    cenettidesigner
    Participant

    Hi, I wanted to ask you how I have to do to make the following changes:

    https://prnt.sc/n9shp7

    (1) Edit (translate) the word DONATE NOW
    (2) Edit the word CAUSE DETAILS
    (3) change / remove the breadcrumbs
    —————————————————————————
    https://prnt.sc/n9si7o

    (4) change the currency symbol (in the settings of the single creation cause the change does not work)
    (5) Edit (translate) the word DONATE NOW
    —————————————————————————-

    Finally, I wanted to know where you are with the change requested above.

    Thank you.

  • #44288

    cenettidesigner
    Participant

    Please can i get this information?

  • #44409

    Maria Do
    Keymaster

    Hi

    1. “Donate Now”: you can find it in two files inc/template.functions.php:462 AND givingwalk\languages\givingwalk.pot line 2041

    2. “CAUSE DETAILS” You can find it in givingwalk\inc\functions.php line 965

    3. Please change layout for Page title&BC in theme options:

    http://prntscr.com/nchluz

    4.Here you go: http://prntscr.com/nchmd5

    5.You can edit button text in \givingwalk\inc\functions.php line 778

  • #45376

    cenettidesigner
    Participant

    Hi, I was able to change the various points with your indications. Now, however, the problem is with the donation plug-in because I set up the api paypal credentials but when I try to make a donation it doesn’t take me to the paypal page to conclude the donation but it brings me to page 404.
    Also if in the settings I try to set the opening of an external link for the dona key now it does not respond to the command and continues to set the popup mode.
    Finally, even by entering the € currency in the settings it continues to show $ in the causes and in the donate now button on the home page € comes out in the popup but in the processing of the donation $ comes out (which then eventually fails as I explained before).
    How can I solve it?

  • #45406

    Maria Do
    Keymaster
    This reply has been marked as private.
  • #45487

    cenettidesigner
    Participant

    Hi, I contacted the domain manager to remove the ftp access filter so you should now log in without any problems (the credentials are always the same). You could check how the donation plugin works because I can’t get it to work, I tried to enter the API credentials in various ways but in the end it never leads to the paypal page.
    https://prnt.sc/nlqime

    As I told you in the previous post, even if the currency settings are set in the plugin’s settings, it is always $ at the end:
    https://prnt.sc/nlqhof
    https://prnt.sc/nlqj5d

    While for the change to be able to choose which cause to make the donation?

  • #45542

    Maria Do
    Keymaster

    Hi again

    I’ve updated EF4 Framework for you.

    The symbol is working well:

    http://prntscr.com/nm8xjw

    http://prntscr.com/nm8xr9

    Please enter your payment information

  • #45637

    cenettidesigner
    Participant

    Thanks for the changes but I entered the paypal credentials and the donate button now doesn’t work right. Any setting chosen in the header section (internal link, external link, popup mode) does not work. Can you control?
    Instead to insert the choice of the cause?

  • #45777

    Maria Do
    Keymaster

    I’m working on it.

    It will be resolved as soon as possible.

  • #45778

    Maria Do
    Keymaster

    your problem already fixed.

  • #45791

    cenettidesigner
    Participant

    Thank you. The popup mode now works but entering the api credentials and entering the data in the donation form in the end does not lead to the paypal page to proceed with the donation.
    Furthermore, if I select the external link mode in the settings then the popup mode always results.

  • #45843

    Maria Do
    Keymaster

    1.Our specialist are working on it. It will be resolved as soon as possible.

    2. Please use Popup modal for donate button. The Internal Link/External Link option will be removed in next version.

    Thank you.

  • #46327

    cenettidesigner
    Participant

    Hi, donation still doesn’t work, can you give me some updates?

    For the change to choose which cause to donate you can give me information?

  • #46367

    Maria Do
    Keymaster

    Hi

    The donation issue is fixed.

    Please check it asap.

  • #46368

    Maria Do
    Keymaster

    Please check configs:

    https://prnt.sc/nrckrf

    https://prnt.sc/nrcl0j

    • This reply was modified 2 months ago by  Maria Do.
  • #46504

    cenettidesigner
    Participant

    Hi, I can confirm that donations now work.
    What about the possibility to choose which cause to donate when you make the change?
    Furthermore, having to fill in the privacy policy and cookie policy, is there a list of the cookies used by the topic?

  • #46562

    Maria Do
    Keymaster

    It is impossible to make list of cause for dontate button on header.You can only
    Choose one of causes for default donation in theme options:

    http://prntscr.com/nt2qgg

  • #46695

    cenettidesigner
    Participant

    By entering the site translation the donation popup no longer works, how come?

  • #46874

    Maria Do
    Keymaster

    We will show you solution asap.

    Thank you.

  • #46956

    Maria Do
    Keymaster

    Hi again

    Your problem already fixed.

  • #47944

    cenettidesigner
    Participant

    Hi,
    thanks for the changes, the theme works well.
    I wanted to ask you if there is the possibility of setting a custom menu only for the mobile version

  • #47945

    Maria Do
    Keymaster

    Please let me know what you want about custom menu on mobile device.

  • #47998

    cenettidesigner
    Participant

    I would like to add the language selector (of the polylang plugin) only in the menu of the mobile version (dropdown menu)

  • #48184

    cenettidesigner
    Participant

    Hi,
    thank you very much for the availability but I solved it in another way.
    I wanted to ask you if there is a .pot or .mo file to translate the popup mode donation form or if you can set up a translation with another method

    https://prnt.sc/o34okk

  • #48218

    Maria Do
    Keymaster

    Hi

    Please update theme to latest version 1.1. All texts in donate form are availabe in .Pot file.

    Thank you.

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