Home Forums RedExp Themes Bixbang URGENT! User cannot checkout!

This topic contains 10 replies, has 3 voices, and was last updated by  Maria Do 4 days, 21 hours ago.

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    Posts
  • #46028

    lisavolbrecht
    Participant

    The terms and conditions tick box is not showing on the checkout page – so the client cannot proceed with the payment! This is URGENT!!!!

  • #46092

    Maria Do
    Keymaster

    I hope you are well today and thanks for asking the question.

    Please send the following information to get the support faster:

    – FTP’s information
    – Site’s URL
    – WordPress admin account
    – Purchase Code& Purchase Date(to ensure you have bought the theme and deserve the good support).

    I will check your site to find out the solution.

    Don’t forget to mark reply as private below if you share any sensitive data.

  • #46103

    lisavolbrecht
    Participant
    This reply has been marked as private.
  • #46104

    lisavolbrecht
    Participant
    This reply has been marked as private.
  • #46127

    Maria Do
    Keymaster

    Hi

    Please update theme to latest version. That issue already fixed in 1.0.5

  • #46138

    lisavolbrecht
    Participant

    I have updated to the latest version and I am still getting the issue. Please check.

  • #46185

    Maria Do
    Keymaster

    Here is screenshot from my compurter:

    http://prntscr.com/nq374d

  • #46199

    Akhibeards
    Participant

    i have the same issue. the paypal terms and conditions box is not showing. so clients cannot checkout

  • #46266

    lisavolbrecht
    Participant

    Please can you try and CHECK OUT? I cannot check out because I get the error: Please read and accept the terms and conditions to proceed with your order.. BUT THERE IS NO PLACE TO ACCEPT THE TERMS AND CONDITIONS!? We have been struggling with this since we purchased this theme and are currently losing money because the clients cannot check out! If this doesn’t get sorted I will be very unhappy and will require my money back. PLEASE NOTE THIS IS URGENT!

  • #46279

    Maria Do
    Keymaster

    Oh yes I’m sorry for not realizing.Our specialist are working on it. It will be resolved as soon as possible.

    Thank you for your patience!

  • #46284

    Maria Do
    Keymaster

    Hi again

    Your problem already fixed. Please check it as soon as you can.

    Thank you!

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